Cancellation & Refund Policy

Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting our support team. Upon cancellation:

• Your subscription will remain active until the end of the current billing period
• You will retain access to all premium features until the subscription expires
• No further charges will be made after the current billing period ends
• Your account will automatically revert to the Free plan after expiration

Free Trial Cancellation

If you are on a free trial, you can cancel at any time before the trial period ends without being charged. Simply cancel before your trial expires to avoid any charges.

How to Cancel

• Log in to your account dashboard
• Navigate to Subscription Settings
• Click on "Cancel Subscription"
• Confirm your cancellation
• Or email us at support@winningstrategy.ai

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all new subscriptions (Plus and Pro plans). If you're not satisfied with our service within the first 30 days, you can request a full refund.

Refund Eligibility

You are eligible for a refund if:

• You request a refund within 30 days of your initial purchase
• You have not violated our Terms of Service
• You have not excessively used the service (defined as using more than 200% of your plan's monthly credits)
• The service has significant technical issues that we cannot resolve

Non-Refundable Items

• Subscription renewals after the first 30 days
• Free plan (no payment made)
• Enterprise custom agreements (subject to contract terms)
• Additional credit purchases beyond the subscription

How to Request a Refund

To request a refund:

1. Email us at refunds@winningstrategy.ai with your account details
2. Include your order ID and reason for the refund request
3. Our team will review your request within 2-3 business days
4. If approved, the refund will be processed within 5-7 business days
5. The refund will be credited to your original payment method

Refund Processing Time

Once approved, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider (Razorpay/your bank). Typically, it takes 5-10 business days from the date of approval.

Partial Refunds

For annual subscriptions, if you request a refund after 30 days but before the end of your subscription period, we may offer a prorated refund for the unused portion at our discretion, minus any service fees.